“Don’t touch that!”
“We call her (insert slightly insulting name here. Nosy Nelie)
“Turn around” x3
New staff says “I think he wants to stir.”
Old staff tries and is unsuccessful because she is holding the bowl and trying to hold his hand and stir. Hand stiffens up due to increased muscle tone and wanting so badly to help. “He doesn’t want to. We just show it to him and tell him. (Baby voice) Look, we’re stirring.”
“He can’t do that”
“She doesn’t like to move around. She just likes to sit still.”
Am I the only one that gets upset by these things? I know everyone supports everyone differently and has their limits. What I don’t understand is why it is so hard to put a little extra in to make it worth it for someone who is truly relying on you.
When I train staff, they have to be up to a certain standard. If they can’t treat my client the way they’d want to treated if the roles were reversed (think about it), I don’t hire them. I can’t teach them that, it comes naturally. Treating someone as your equal.
I have had to be the boss or tell a client they’re not aloud to do something. It also doesn’t mean I won’t help them cook in the kitchen, talk to the eighteen year old like he’s four or give them rude nicknames when they’re just curious about the world.
Other people see me through my client, and if I am not the best reflection, people get the wrong idea. It’s hard to change minds, so its better not to falter and be our best selves, especially for our clients.